Returns & Exchanges

We want you to be fully satisfied with your Bradley Smoker purchase. If you are not completely happy with your order, you may return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your smoker or accessories in the original packaging, including all manuals and components to ensure a smooth inspection process.

• 3.
  Ship the Item

  Affix the provided shipping label or your own carrier label to the box and drop it off at a certified shipping location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 7 to 10 business days.